Refund Policy

Last updated: 14 October 2026

We want you to be happy with VideoGini. This policy explains when we offer refunds for paid plans purchased from IT Pal Solutions.

1. Free plan first

You can try VideoGini on the free plan before paying, so you can check that the Service works for you.

2. 7-day refund for first purchase

If you are not satisfied with your first paid subscription, you can request a full refund within 7 days of the payment, as long as you have used less than 20% of the plan's render minutes.

3. Renewals

Subscriptions renew automatically. You can cancel any time before the renewal date to avoid the next charge. Renewal payments are generally not refundable, but if you forgot to cancel and have not used the Service since the renewal, contact us within 7 days and we will review your request.

4. Not refundable

• Partially used billing periods after the 7-day window.
• Accounts suspended for breaking our Terms of Service.
• Third-party fees (such as payment gateway or currency conversion charges) where the provider does not return them.

5. Service problems

If a technical problem on our side prevented you from using the Service, contact support. We will fix it, extend your plan, or refund the affected period.

6. How to request a refund

Email support@videogini.com from your account email with your invoice or transaction ID and the reason. We reply within 3 business days. Approved refunds are returned to the original payment method; depending on your bank or mobile-wallet provider, it can take 5–10 business days to appear.

7. Contact

IT Pal Solutions, 50 Nayapara Road, Mymensingh 2200, Bangladesh. support@videogini.com